- Extended Business Office
- Problem Claim Resolution
- Monitor Pay
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- Insurance Follow-Up
- Bi-lingual Patient Account Representatives
- Call Recording
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At Mosaic Outsource Solutions we work with your revenue cycle staff to enhance financial performance. Our goal is customer satisfaction along with improved and sustained financial results. We understand the challenges of the growing complexity of the claims process. We can provide assistance in resolving problem claims. Mosaic Outsource Solutions can provide the right blend of patient focus, problem solving and recovery ratio for you.
We can customize a service package that correlates with your goals and objectives, while supplementing patient friendly processes. The core objectives for Mosaic Outsource Solutions are:
- Providing specialized customer satisfaction
- Pursuing and obtaining payment from the patients in accordance with approved guidelines and work standards (via phone calls, statements, itemized bills)
- Identifying any third-party obligations such as supplemental insurance, liability, workers compensation, etc.
- Providing timely and final resolution for problem claims.
- Identify and screen for financial assistance accounts
- Assist in reducing gross A/R days.
- Reduce number of accounts referred to Bad Debt
- Monitoring in order to maintain payment from the patients in accordance with set arrangements made
Mosaic Outsource Solutions wants to be a major contributor and partner in you financial success. |